Dear esteemed customer, we aim to provide you with the best and most efficient shipping option, in spite of your location. Every day, we deliver to hundreds of customers across the world, ensuring that we provide the very highest levels of responsiveness to you at all times.
The timelines for order delivery is divided into two parts:
- Processing Time: Order verification, tailoring, quality check and packaging. All orders are relayed to the manufacturer for dispatch department within 24 hours after the order is placed. The manufacturer and China Post process the orders, which takes an additional 2–4 days.
- Shipping time: This is the time it takes for the orders to be shipped from our warehouse to the respective customer's address. ETA allowance is 15-30 days. Orders to ePacket countries, typically have a much quicker ETA; 12-25 business days. Unfortunately, due to unforeseen events, issues with customs, some orders may take longer.
Cost and duration of Shipping: We offer free shipping on orders above £25. There are two options in this category. Shipping cost is charged on orders under £25.
- Free shipping for ePacket countries (12-25 days),
- Free shipping non ePacket countries (20-40 days).
- Small orders under £25 incur a shipping charge of £4.50 (delivery times for these orders vary but please allow (30-50) days.
Note: We aim to be transparent and hope that the prospect of acquiring quality products at hugely discounted offers will persuade you to shop with TotstoKids.com